Ordering / Shopping
No, but we require an email to send your order confirmation.
After confirming payment and adding contact details, an “Order Confirmation Page” will show up confirming that the order has been successful along with your order # and we will send you a confirmation email.
If a product is not available online or in the stores, it will show an “out of stock” next to it.
Free shipping for orders over 500 SAR.
Yes, we currently have two branches in Riyadh. Click Here for locations and directions.
We try our best to make sure product images and description is as clear as possible and conveys the look and feel of the product. We recommend visiting our physical stores to see the products first hand.
We have very high quality standards. We source our vendors and manufacturers very carefully to ensure quality. Quality is part of our brand image and we’ll do anything to make sure that image stay strong.
- Debit/Credit Card: We accept MADA, VISA, Mastercard, and American Express
- Cash On Delivery (COD)
- Pay in the store: You can select what branch you would like to pay at during checkout. Just show the cashier the confirmation number, and he will process your payment.
No, all charges including VAT will be explicitly shown during checkout.
Yes, orders under 500 SAR will be subject to a shipping charge depending on the location. During checkout, when you enter the location you want us to ship to, the shipping charge will be calculated and shown to you.
Yes. You have the choice to pay COD during checkout.
No, we don’t currently accept money wires.
Shipping and Delivery
We will ship your order within 24 hours of order confirmation.
Inside Riyadh: Average 1-2 days after shipping. Outside Riyadh: Average 2-3 days after shipping.
We will send you a Tracking Number via email after we ship your order.
We ship to all major cities and towns in Saudi Arabia.
The shipping company will contact you before the delivery to know what time is best for you. If you are not there, they can return another time. On the 3rd try, they will ship us back the order.
Cancellation and Return
After the order is confirmed, you can contact our Customer Service Department to handle the return via the email: email@example.com or phone number: +966566116699 Please have the confirmation number handy when contacting us.
- A return request must be filed within 3 days after receiving the item using the methods below.
- An Exchange must be filed within 7 days after receiving the items using the methods below
- You can return or exchange either by visiting one of our physical stores or by contacting our customer service at e: firstname.lastname@example.org p: +966566116699
- When returning in-store please have a printed receipt present
- When requesting a return via email or phone, we would request the receipt number, location, and reason of return (for quality assurance purposes).
- You can return any product that you’re not satisfied with except the following:
- Inflated Balloons, Flowers, Arch and Stand Balloons,Customized Items
- Used Items and items with its packaging open
- All returned items must be in original packaging
- After we receive and process the returned items, we’ll refund you using the same payment method used when purchasing.
- To exchange your returned item,
Yes, we offer free consulations for your party through our customer service hotline +966566116699
Yes, in navigation menu, there is an option called “customization” which showcase all our customizable items.
Yes, minimum is 3000 SAR
We will try to list all our offers and discount in our homepage. You can also sign up in our email system to get the latest offers and discounts.
Yes, the perks include points that you can redeem and special discounts and offers.
You can reset your password.
Taif Alhafalat Inc.